Mountain Chefs Privacy Policy


Mountain Chefs understands that your privacy is important to you and that you care about how your personal data is used and shared online.

We respect and value the privacy of everyone who visits this website, (“our website”) and will only collect and use Personal Data in ways that are described here, and in a manner that is consistent with our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of our Privacy Policy is required when you first use our website and you should read and accept this Privacy Policy. If you do not accept and agree with this Privacy Policy, you must stop using our website immediately.

  1. What does this policy cover?
    This Privacy Policy applies only to your use of our website. Our website may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites or third party apps and we advise you to check the privacy policies of any such websites or apps before providing any data to them.

  2. Your rights

    1. As a data subject, you have the following rights under the GDPR, which this Policy and our use of Personal Data have been designed to uphold:

      1. The right to be informed about our collection and use of Personal Data;

      2. The right of access to the Personal Data we hold about you;

      3. The right to rectification if any Personal Data we hold about you is inaccurate or incomplete;

      4. The right to be forgotten – i.e. the right to ask us to delete any Personal Data we hold about you (we only hold your Personal Data for a limited time, but if you would like us to delete it sooner, please contact us);

      5. The right to restrict (i.e. prevent) the processing of your Personal Data;

      6. The right to data portability (obtaining a copy of your Personal Data to re-use with another service or organisation);

      7. The right to object to us using your Personal Data for particular purposes; and

      8. Rights with respect to automated decision making and profiling.

    2. If you have any cause for complaint about our use of your Personal Data, please contact us and we will do our best to solve the problem for you. If we are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office

    3. For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.

  3. What data do we collect?

    Depending upon your use of our website, we may collect some or all of the following personal and non-Personal Data:


    1. salutation;

    2. name;

    3. date of birth;

    4. gender;

    5. business/company name;

    6. job title;

    7. profession;

    8. medical information related to your attendance on our programmes;

    9. contact information such as email addresses and telephone numbers;

    10. demographic information such as post code, preferences, and interests;

    11. financial information such as credit / debit card numbers;

    12. IP address;

    13. web browser type and version;

    14. operating system;

    15. a list of URLs starting with a referring site, your activity on our website, and the site you exit to;

  4. How do we use your Data?

    1. All Personal Data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected.

    2. Our use of your Personal Data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your Personal Data (e.g. by subscribing to emails or a programme), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:

      • Providing and managing your access to our website;

      • Personalising and tailoring your experience on our website;

      • Supplying our products and services to you (please note that we require your Personal Data in order to enter into a contract with you);

      • Personalising and tailoring our products and services for you;

      • Replying to emails from you;

      • Supplying you with emails that you have opted into;

      • Market research, including product usage and transactional data.

    3. With your permission and/or where permitted by law, we may also use your data for marketing purposes which may include contacting you by email and/or telephone and text message with information, news and offers on our products and services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that we fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.

    4. Third parties whose content appears on our website, or apps we use to process data submitted via our website, may use third party Cookies. Please note that we do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy policies of any such third parties.

    5. You have the right to withdraw your consent to us using your Personal Data at any time, and to request that we delete it.

  5. How and Where Do we Store Your Data?

    1. We only keep your Personal Data for as long as we need to in order to use it, and/or for as long as we have your permission to keep it.

    2. Your data will only be stored within the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein).

    3. Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our website.

  6. Do we share data?

    1. We will not share any of your data with any third parties for any purposes, with the exception of the International Coach Federation for the purposes of credentialing our employees. All such data will be anonymised and will not include any personally identifying data.

    2. We may sometimes contract with third parties to supply products and services to you on our behalf. These may include payment processing, delivery of goods, search engine facilities, advertising, and marketing. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under the law.

    3. We may compile statistics about the use of our website including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.

    4. We may sometimes use third party data processors that are located outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). Where we transfer any Personal Data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR.

    5. In certain circumstances, we may be legally required to share certain data held by us, which may include your Personal Data, for example, where we are involved in legal proceedings, where we are complying with legal requirements, a court order, or a governmental authority.

  7. How Can You Control Your Data?

    1. In addition to your rights under the GDPR, when you submit Personal Data via our website, you may be given options to restrict our use of your data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails.)

    2. You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

  8. Your right to withhold information

    1. You may access our website without providing any data at all. However, to use all features and functions available on our website you may be required to submit or allow for the collection of certain data.

  9. How can you access your Data?

    You have the right to ask for a copy of any of your Personal Data held by us (where such data is held). Under the GDPR, no fee is payable and we will provide any and all information in response to your request free of charge. Please contact us for more details at

  10. Contacting us

    If you have any questions about our website or this Privacy Policy, please contact us by email at by telephone on 07758 111765, or by post at 20 Russell Square, Brighton, BN1 2EE. Please ensure that your query is clear, particularly if it is a request for information about the data we hold about you.

  11. Changes to our Privacy Policy

    1. We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on our website and you will be deemed to have accepted the terms of the Privacy Policy on your first use of our website following the alterations. We recommend that you check this page regularly to keep up-to-date.

    2. For the avoidance of doubt all policies relating to GDPR and/or data protection (whether referred to on our website or otherwise communicated to our staff) are not contractually binding on Mountain Chefs and may be withdrawn or amended at any time. They will be under ongoing review and will be replaced with the latest versions accordingly.